I purchased a CalSpa from Idaho Spas years ago. Overall the experience was fantastic and we've enjoyed the spa. Recently the heater went out and very glad to say the customer service experience .... 7 years after the sale, was fantastic. Hadley, one of the long term folks there, is friendly, knowledgeable, and a rare example of going the extra mile ... or more ... to provide exactly what I needed. I am confident in saying go get your next hot tub at Idaho Spas. You'll get treated to a a memorable experience. Thank you, Hadley!!